Job Details
Australia
Negotiable
Company Details
Job Introduction
Our client who’s based in Australia and a leading technology company in the “IT & Network Support Services” space, is looking for a competent “ICT Project Officer” to join their team immediately.
Job Description
- Contacting customers to discuss your company’s new services.
- Recommending potential products and services to suit a customer’s needs.
- Aligning and revising customer pricing as per product strategy.
- Intake customer orders and service requests and ensure timely processing for order completion and service delivery.
- Prepare and process orders for end-to-end provisioning, and update customer profiles as required.
- Maintaining customer records by updating their account information.
- Monitor orders and follow up with others on due dates and escalate when required.
- Interfacing with various tools and systems as required.
- Support customer complaints and queries and forward to relevant people as required.
- Support the effective evolution and continuous improvement of our systems and processes.
- Support monthly billing and settlements with customers.
Job Requirements
- Undergraduate degree, similar post-secondary degree, or equivalent experience.
- At least 2-3 years experience in a customer service delivery and operations environment.
- Previous experience doing Data Network Provisioning work in a telco setting is a must.
- Experience doing data collection and uploading to telco systems.
- Switching, Routing, and Networking knowledge and experience are essential but no formal qualification is required.
- Exceptional verbal and written communication skills.
- Proficiency in MS Office products.
- Strong organizational skills complimented by a solid commitment to client satisfaction.
- Strong analytical and problem-solving capabilities.
- Ability to manage and adapt to ambiguous situations.
How to Apply?
If you are interested to apply please forward your CV to, aus.jobs@manpowerholdings.com or apply online using apply button above.